❓ Frequently Asked Questions
🌿 About Our Products
Q1: What types of herbal extracts do you offer?
We offer a wide range of botanical extracts including liquid extracts, powders, standardized extracts, and custom blends — all derived from ethically sourced herbs.
Q2: Are your herbal extracts organic?
Many of our extracts are made from organically grown or wildcrafted herbs. Certificates of analysis and organic documentation are available upon request.
Q3: Are your products safe for human consumption?
Yes — all of our extracts are processed using food-grade, industry-compliant methods and tested for safety, potency, and purity. However, they are intended for further formulation or professional use.
Q4: Can I request a custom formulation?
Absolutely! We specialize in working with wellness brands and formulators to create custom herbal blends. Reach out to us with your vision and we’ll make it a reality.
🧪 Manufacturing & Quality
Q5: How are your extracts made?
We use a variety of extraction methods, including solvent and water base method. The method used depends on the herb and the desired active compounds.
Q6: Do you provide lab reports or COAs?
Yes — every batch comes with a Certificate of Analysis (COA) detailing purity, potency, and microbiological testing results, including HPLC,UV, Gravimetry, Titration the method used on herb and desired active compounds.Third-party lab testing is available upon request.
Q7: Where are your products manufactured?
All products are manufactured in GMP-certified facilities to ensure consistency, safety, and regulatory compliance.
🚚 Ordering & Shipping
Q8: How can I place an order?
You can contact us directly via email or through our website’s order form. For larger or custom orders, we recommend setting up a consultation.
Q9: What are your shipping options?
We ship globally using trusted carriers. Shipping timelines and fees vary by destination and order size.
Q10: Do you offer bulk or wholesale pricing?
Yes! We provide tiered pricing for bulk orders and B2B partnerships. Contact us for a custom quote.
💸 Payments & Returns
Q11: What payment methods do you accept?
We accept all major credit cards, bank transfers, and secure online payments.
Q12: Can I return a product if I’m not satisfied?
Due to the nature of botanical extracts, we do not accept returns unless a product is defective or incorrect. Please contact us within 7 days of receiving your order if there’s an issue.
📋 Certifications & Compliance
Q13: Are your products compliant with global health standards?
Yes, we comply with local and international standards. Documents are available for regulatory needs upon request.
Q14: Do your products contain any allergens?
Most of our extracts are allergen-free. However, always review individual product details and consult us if you have specific allergy concerns.
🤝 Working With Us
Q15: Do you work with startups or small businesses?
Yes! Whether you’re launching a new line or scaling up, we offer flexible solutions tailored to businesses of all sizes.
Q16: Can I visit your facility?
Facility visits may be arranged for qualified business partners. Please contact us to discuss scheduling and availability.
📞 Still Have Questions?
We’re here to help!
📧 Email us at: support@nicoslabs.com
📞 Call: +91 9811169191
📍 Visit: www.nicoslabs.com